Tovbaby Return Policy

Return Period

You have 30 days from the date you receive your item to request a return.

Eligibility

To qualify for a return, items must be:

• In the same condition as received
• Unused and unworn with all original tags attached
• In the original packaging
• Accompanied by a receipt or proof of purchase
• How to Initiate a Return

To start a return, please contact us at:
📧 info@tovbaby.com

If your return is approved, we will provide a return shipping label and detailed instructions on how and where to send your package.
Please note: Items returned without prior authorization will not be accepted.

For any questions about returns, feel free to reach out at info@tovbaby.com.

Damages and Issues

Please inspect your order upon delivery. If you find any defects, damage, or receive the wrong item, contact us immediately so we can assess the situation and resolve it promptly.

Exceptions / Non-Returnable Items

Certain products cannot be returned, including but not limited to:

• Perishable goods (e.g., food, flowers, plants)
• Customized or personalized products
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards

If you have questions about a specific item, please contact us before purchasing.

Exchanges

The quickest way to get a different item is to return the original and place a new order for your preferred product once the return is accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund approval status. Approved refunds will be processed back to your original payment method.
Please allow additional time for your bank or credit card company to complete the refund posting.