Shipping
We offer 100% free shipping on all orders to anywhere in the continental United States. No hidden fees.
In-Home Assembly
Larger furniture items include free delivery and professional in-home assembly by trained specialists.
Returns & Refunds
Our straightforward return policy ensures you know all the details upfront. Please review our terms before purchasing.
Warranty
Shop with confidence. Most of our furniture comes with a full manufacturer’s warranty to protect your purchase.
Track Order
Stay updated on your order's journey from our warehouse to your home with detailed tracking information.
Frequently Asked Questions
Welcome to Tovbaby! Below are answers to the most common questions our customers ask. If you can’t find what you’re looking for, feel free to reach out at Info@tovbaby.com or call us at (765) 444-6552.
Shipping & Delivery
How much does shipping cost?
How much does shipping cost?
Shipping is 100% free anywhere in the continental United States. No hidden fees or extra charges.
Do you ship internationally?
Do you ship internationally?
Currently, we only offer shipping within the U.S. Free shipping is to the continental U.S., but additional charges apply for shipments to Hawaii, Alaska, and Puerto Rico. International customers may arrange for a U.S.-based freight forwarder, and we’ll ship to them at no cost.
How long will delivery take?
How long will delivery take?
Most items ship within 1–4 business days. Delivery time is typically 1–4 weeks, depending on your location and the item’s availability. We will provide you with a shipping estimate and send regular updates via email and phone.
Will I receive tracking information?
Will I receive tracking information?
Yes! As soon as your order ships, you will receive a tracking number by email. For large items shipped via freight, the carrier will contact you to schedule a delivery time.
What happens if I miss my delivery appointment?
What happens if I miss my delivery appointment?
Missed appointments may result in rescheduling fees. Please notify us in advance if you need to change your delivery window.
Returns & Cancellations
What is your return policy?
What is your return policy?
We accept returns under the following conditions: Items must be new, unused, and unassembled in the original packaging. Returns must be requested within 5 days of delivery. A 15% restocking fee and round-trip shipping charges apply. Items that cannot be returned include assembled furniture, custom fabric selections, mattresses, and bedding. Please contact us first for an RMA (Return Merchandise Authorization) before returning any item.
What is your cancellation policy?
What is your cancellation policy?
Orders can be canceled within 24 hours of placement with no fees. If the order has already shipped or is in transit, the cancellation will be treated as a return, subject to a 15% restocking fee and round-trip shipping costs. Cancellation requests must be sent by email with the subject line "Cancellation" and confirmed by Tovbaby to be valid.
What should I do if my order arrives damaged?
What should I do if my order arrives damaged?
If an item is damaged, please inspect all items upon delivery, note any damage on the delivery receipt, and save the original packaging. Contact us within 24 hours at Info@tovbaby.com. We'll arrange a free replacement, part repair, or professional service. If damage is not reported within 24 hours, we cannot guarantee resolution.
Can I refuse delivery if I change my mind?
Can I refuse delivery if I change my mind?
Refusing a shipment will be treated as a return. You will be responsible for return shipping costs and a 15% restocking fee. If you wish to cancel or return your item, please contact us first for proper instructions.
Orders & Payments
When will my card be charged?
When will my card be charged?
A temporary authorization may be placed on your card at checkout to confirm funds. You will be fully charged once your order is processed.
Will I be charged sales tax?
Will I be charged sales tax?
Sales tax is applied only in states where required by law. These currently include: AL, AZ, CA, CT, IA, IL, IN, KY, LA, MD, MA, MS, MN, NJ, NV, NC, OH, OK, PA, NY, TN, UT, WA, WI.
Why are your prices so affordable?
Why are your prices so affordable?
We’ve been selling furniture online since 1999 and are now one of the largest retailers in the industry. With multiple distribution centers and high shipping volumes, we pass our savings directly to you.
Products & Warranty
Are all your products new?
Are all your products new?
Yes! All of our products are brand new, unused, and in original condition.
Do you offer warranties on your products?
Do you offer warranties on your products?
Yes! Most of our furniture comes with a manufacturer’s warranty. If there is a defect, we’ll assist with the warranty process or offer a replacement/repair depending on the issue.